Reference

Terms and Conditions at 0ut India

These terms govern your account on 0ut and set out what you can expect from us — and what we ask of you.

Account EligibilityUPI, Paytm & PhonePe PaymentsWithdrawal RightsAccount SecurityGoverning Law
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0ut Terms and Conditions at 0ut India
REACH OUR TEAM

Contact 0ut About Your Terms Query

If any clause in these terms is unclear, or if you believe your account rights have not been respected, our support team is available around the clock. Raise a query through live chat, email, or the help form and we will respond with a written explanation referencing the specific clause that applies to your situation.

Team online

Live Chat

Connect with a support agent directly through the chat widget in your account dashboard. We aim to respond to terms-related queries within five minutes during peak hours and within fifteen minutes at other times.

Email Support

Send a detailed description of your terms concern to our support address and we will reply with a written response within twenty-four hours, citing the relevant clause and any action we will take.

Help Form

Use the help form in the account settings section to log a formal terms dispute. Each submission is tracked with a reference number so you can follow the resolution status at any point.

HOW WE HANDLE THIS

Data, Security and Your Account Rights

We handle your account data with clear retention policies and give you direct routes to request changes, access records, or close your account.

Data Handling

Account data you submit — name, contact details, payment identifiers for UPI or Paytm — is stored only as long…

Cookies and Tracking

We use session cookies to keep you logged in and performance cookies to measure page load times.

Account Security

Your account is protected by password authentication and, where enabled, two-factor verification.

Retention Period

Transaction records, including UPI and Paytm deposit logs, are retained for the period required by applicable financial regulation.

Who to Contact

For data access requests, corrections, or deletion under applicable Indian privacy law, write to our data team using the address…

Requesting Changes

You may update your registered email, phone number, or linked payment method at any time from the account settings page.

Common Questions About These Terms

Below are the questions we receive most often about these terms. Each answer points to the specific rule that applies so you can find the full clause yourself if you need more detail. If your question is not covered here, reach out via live chat or the help form.

These terms apply to every person who opens or uses an account on 0ut. Access is available only where local law in your state or territory permits it. You accept these terms in full at the point you complete account registration.

We may update these terms when regulations or our operating policies change. We will notify you via your registered contact details before any material change takes effect. Continuing to use your account after the effective date means you accept the revised version.

Personal identifiers are removed from active systems after closure. Transaction records, including UPI and Paytm deposit logs, are retained for the period required by applicable financial regulation, then deleted or anonymised in line with our data retention schedule.

Submit a written request to our data team at the address in the Privacy section of these terms. We acknowledge it within seventy-two hours and deliver the data package, or explain any lawful exemption, within thirty days of receiving your request.

Withdrawals are processed to the same UPI, Paytm or PhonePe account used for your most recent deposit, subject to identity verification. Any change to linked payment details requires re-verification before the next withdrawal request will be approved.

Contact our support team through live chat or the help form in your account settings. State the clause you believe was not followed and we will issue a written response within twenty-four hours referencing the specific term and the action we will take.

These terms are governed by applicable Indian law. Any dispute that cannot be resolved through our support process will be subject to the jurisdiction of the courts relevant to your place of residence, where local law permits such arrangement.

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