Reference

Our Terms, Your Rights at 0ut

Everything that governs how your account works — from how we store your data to how disputes are handled — is laid out here in plain language.

Account ConditionsPrivacy & DataJurisdiction: IndiaCookies PolicyDispute Process
0ut Our Terms, Your Rights at 0ut
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under our terms, or need to raise a formal concern about how your data or account has been handled, our support team is reachable around the clock. Use the channel that suits the urgency of your query — live chat for immediate account questions, email for formal written requests that require a paper trail.

Team online

Live Chat

Our live chat agents can pull up your account details immediately and walk you through any clause in our terms or explain how a specific policy applies to your account and region.

Email Support

For formal legal requests — such as data access, account closure, or a written record of a dispute — send an email to our legal correspondence address and we aim to respond within 48 hours.

Help Centre

Our help centre carries the full text of our current terms, privacy notice and cookie policy so you can read the exact clause in question before reaching out to us directly.

DATA AND SECURITY

How We Handle Your Data and Account

We take a specific, documented approach to every area of account security, data retention and cookie use — none of it is generic.

Data Storage

Personal details you submit during registration are stored on encrypted servers.

Cookie Use

We use session cookies to keep your lobby state intact and analytics cookies to see which pages load slowly.

Account Security

Two-step verification is available on every account. We recommend linking it to your phone number so that any login from…

Data Retention

We retain your account records for the period required by applicable law.

Your Rights

You may request a copy of the data we hold on you, ask us to correct inaccurate records, or request…

Dispute Resolution

If you believe a decision about your account was applied incorrectly, submit a formal dispute through email.

Your Legal Questions About 0ut

These are the questions we receive most about our terms, privacy policy and account conditions. If your question is not here, our support team can answer it directly through live chat or email.

Eligibility depends on local law in your state or region. You confirm when registering that access to 0ut is permitted where you are located. We may ask for verification documents to confirm your eligibility at any stage.

Send a written request to our email support address. Include your registered account email and the specific data categories you want. We will respond within the period required by applicable law, usually within 30 days.

You can request deletion of personal identifiers once your account is closed and any legal retention period has passed. Submit the request by email; we will confirm what can be deleted and what must be retained by law.

Our terms are governed by the law of our operating jurisdiction. Where a provision conflicts with applicable Indian law, Indian law takes precedence. We aim to keep our terms consistent with the rules that apply to you locally.

Raise the matter first through our email support channel so we have a written record. We assign a reference number, review the account history and return a reasoned decision within five business days of receiving your dispute.

Your payment data — whether via UPI, Paytm or PhonePe — is shared only with the payment processor completing the transaction and with authorities where law requires disclosure. We do not sell or transfer it to marketing or analytics companies.

Open the cookie settings panel linked in the footer of any page on 0ut. You can switch off analytics and preference cookies while keeping session cookies active so your lobby state is maintained during your visit.