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How 0ut Handles Your Personal Data

At 0ut, we take the handling of your personal data seriously — this page sets out exactly what we collect, why we collect it, and the controls you…

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What This Privacy Policy Covers

0ut Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all personal data collected when you create and use an account on 0ut, including data gathered during payment transactions via UPI, Paytm, PhonePe and Google Pay. We collect the minimum data needed to verify your identity, process your deposits and withdrawals, and

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keep your account secure. Data submitted through these payment rails is handled according to the applicable data protection framework for your jurisdiction. If you access our platform from India, Indian data protection law governs how we process your information. We do not sell or rent your
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personal data to third parties for their own marketing purposes. Where we share data with payment processors such as Paytm or PhonePe, that sharing is limited to what is strictly necessary to complete your transaction.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Data

Team online

Privacy Email

Send a written data request to our privacy team at any time. We acknowledge all privacy-related emails within two working days and aim to resolve most requests within 30 days of receipt.

Live Chat Support

Our live chat team is available around the clock to take your privacy questions, log a formal data request on your behalf, or escalate a concern directly to our data handling team without delay.

Account Settings Panel

Many privacy actions — downloading your data, updating contact details, or closing your account — are available directly inside your account settings panel without needing to contact support at all.

HOW WE PROTECT YOUR DATA

Data Handling and Account Security at 0ut

We apply layered security practices to every account on our platform, from encryption at rest to tokenised payment flows with UPI and PhonePe.

Data We Collect

We collect your name, email address, phone number, date of birth and payment identifiers when you open an account.

Cookie Usage

We use session cookies to keep you logged in and preference cookies to remember your lobby settings.

Account Security

All account data is encrypted in transit using TLS and stored in encrypted form at rest.

Data Retention

We keep your account data for as long as your account is active and for a legally required period after…

Who to Contact

Our designated data point of contact handles all formal requests.

Requesting Changes

You may request correction, export or deletion of your personal data at any time.

Frequently Asked Questions About Your Privacy

Below are the questions we hear most often about how 0ut handles personal data, your rights as an account holder, and what steps to take if you want to access, correct or remove your information.

We collect your name, email, phone number, date of birth and a payment identifier such as your UPI handle or Paytm mobile number. We also log device type and session timestamps for fraud detection and account security purposes.

We share data only with payment processors like Paytm, PhonePe and UPI networks where it is necessary to complete your transaction. We do not sell personal data to advertisers or data brokers under any circumstances.

Submit a data export request via live chat or the privacy email listed above. After we verify your identity, we will send you a structured copy of the data we hold, typically within 30 days of receiving your request.

Yes. You may request deletion at any time. We will remove your profile and non-transactional data promptly; however, financial transaction records are retained for the legally required period under applicable Indian regulations before being purged.

We use session cookies to maintain your login, preference cookies for lobby settings, and analytics cookies to understand page usage. You can block or delete cookies through your browser settings; some session features may not work without them.

We store only a payment reference token, not your full Paytm or PhonePe credentials. Actual payment authentication happens on the respective payment provider's encrypted gateway, and those credentials never pass through our servers.

Reach our data team via the privacy email or live chat at any time. If you remain unsatisfied after we respond, you have the right to escalate to the relevant data protection authority in your jurisdiction under applicable local law.

How 0ut Handles Your Personal Data

Reach Us About Your Data

Privacy Email

Live Chat Support

Account Settings Panel

Data Handling and Account Security at 0ut

Data We Collect

Cookie Usage

Account Security

Data Retention

Who to Contact

Requesting Changes

Frequently Asked Questions About Your Privacy

01 What personal data does 0ut collect when I open an account?

02 Does 0ut share my data with third parties?

03 How can I request a copy of the data you hold on me?

04 Can I ask 0ut to delete my account data?

05 How does 0ut use cookies and can I control them?

06 Is the data I enter during a Paytm or PhonePe deposit stored by 0ut?

07 Who do I contact if I believe my privacy rights have been violated?

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